Jun 22, 2017 I have a 2TB WD My Passport for Mac and it is not showing up on my Mac Book Pro, running Mac OS High Sierra ver 10.13.6. In the last month it has stopped showing up on the desk top when plugged in and read more. Best answer: The WD My Passport 2TB external drive is compatible with both Windows and Mac OS(s) Windows: 7, 8, 8.1 and 10 MAC: Mavericks, Yosemite, El Capitan and Sierra The WD Passport 2TB external drive back up software is only compatible with Windows: 7, 8, 8.1 and 10 So you should be ok. Disk Drive Format Your My Passport for Mac drive is formatted as a single HSF+J partition for compatibility with Mac OS X operating systems. If you want to use the drive with a Windows computer, see Reformatting the Drive and Troubleshooting. About Your WD Drive My Passport for Mac User Manual 2.
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Apr 11, 2018 I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. It doesn't show up in My computer, Device Manage or Disk Management. The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. The drive works fine on my other computer. Step #1: Go to the “Apple” menu and “Restart” the Mac. Solution 5: Mac is not formatted to show external drives. It could be possible that Mac successfully recognizes the external drive, but it is not showing on the desktop of Mac. To cross verify and enable Mac to show external drives on.
First thing to do is update Yosemite. Download and install OS X Yosemite 10.10.2 Combo Update. See if that fixes the problem with the USB port. Be sure to try the drive in each USB port on the computer if you have more than one.
If it still doesn't work then return it to the place of purchase for repair or replacement. If you wish to replace it you must do this within 14 days from date of purchase, and you must return the system to what was originally installed:
My Passport Hard Drive Not Showing Up Mac
Install OS X Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
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Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
- Select Disk Utility from the main menu and click on the Continue button.
- After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
- Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button. Be sure to select the correct drive to use if you have more than one.
![My passport hard drive not showing up on mac My passport hard drive not showing up on mac](/uploads/1/2/7/1/127123687/644923560.png)
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
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This should restore the version of OS X originally pre-installed on the computer.
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Feb 8, 2015 11:35 AM